Refund Policy

RETURNS

Puraclenz 30-Day Trial. 100% Refund Return Policy.

If you are unsatisfied with your purchase from puraclenz.com for any reason, you have 30 days from the date of shipment to request a full refund including shipping charges. You may return any physical product purchased on puraclenz.com in accordance with the terms below:

To qualify for a refund, all the following conditions must be met:

1. A return authorization must be requested from our customer service team within 30 days of your shipment date. To request a return authorization, please contact Customer Service here and if approved you will receive a free shipping label to send the returned product to the Puraclenz Service Center.
2. Returns must be received at the Puraclenz Service Center within two weeks of receiving authorization. The date used for the authorization is the date on the shipping label.
3. You must ship the Product from a location inside the country where the Product was originally purchased from Puraclenz or an authorized Puraclenz reseller.
4. You must return the Product to Puraclenz in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
5. The return authorization number must be included along with your returned product.

Any of the following actions will void this offer and not be eligible for a refund:

• Any Product that has been disassembled or altered by unauthorized parties or agents.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Puraclenz User Guide.