Refund Policy.

Return / Refund Policy 

Puraclenz 30-Day Full Product Refund Return Policy.* 

If you are unsatisfied with your purifier from puraclenz.com for any reason, you have 30 days from the date of shipment to request a full product refund. You may return any physical product purchased on puraclenz.com in accordance with the terms below: 

To qualify for a refund, all the following conditions must be met:  

1. A return authorization must be requested from our customer service team within 30 days of your shipment date. To request a return authorization, please contact Customer Service here and if approved you will receive a free shipping label to send the returned product to the Puraclenz Service Center.

2. Returns must be received at the Puraclenz Service Center within 2 weeks of receiving authorization. The date used for the authorization is the date on the shipping label. 

3. All returns must be cleared by the return center before a refund is issued. Once a return is cleared by the center, refunds are made within 10 business days to the original form of payment only.

4. You must ship the Product from a location inside the country where the Product was originally purchased from Puraclenz or an authorized Puraclenz reseller.

5. You must return the Product to Puraclenz in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

6. The return authorization number must be included along with your returned product.

* Any of the following actions will void this offer and not be eligible for a refund: 

Any Product that has been disassembled or altered by unauthorized parties or agents. 

Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Puraclenz User Guide. 

Certified Refurbished Purifiers are Final sale – not eligible for 30-day money back guarantee or site wide promotional discounts.

Replacement Parts are Final sale – not eligible for 30-day money back guarantee or site wide promotional discounts.

Replacement Parts include: Core 750 Filter, Recharge Cell, Core 750 Lamp, Photon Pre-Filter

Subscription: All subscriptions are Final Sale after order is processed and shipped – not eligible for 30-day money back guarantee or site wide promotional discounts. 

Express shipping charges are not eligible for a refund.