Support

Puraclenz Support.

Solve a problem, find replacement parts and get expert tips.

P3000, P1500, P750

Calculate how many Puraclenz units are required to clean your environment.

Step-by-step instructions for where to install or mount your unit.

Activate your 2 year limited parts warranty and receive support from Puraclenz experts.

Understanding the Display Icons

Power Green LED On

Normal Operation

All LEDs Off

No Power

Lamp Red LED On

Replace Lamp

Unit Not Working

Lamp Red LED Flashing

Top Cover Open

Unit Not Working

Power Green and Filter Red LEDs On

Normal Operation

and Order Filter

Filter Red LED Flashing

Filter Tray Open

Unit Not Working

Filter Red LED On

Change Filter

Unit Not Working

Service Red LED Flashing

Call for Service

Unit Not Working

Maintenance

Change the Pre-Filter

Replace the Cell

Replacement Parts

Please see below to order replacement parts for your P-series purifiers. The Pre-Filter needs to be replaced or washed every 6-12 months depending on the air quality of the installation space. The Cell will run for 2.5 years before it will need to be replaced. These time durations assume 24/7 continuous use. The P-series purifiers include indicator lights that automatically notify the user when to replace the Cell or change the Pre-Filter. It is easy to replace the Pre-Filter and Cell in just a few minutes.

R0001

Pre-Filter (2 Pack)

$29.99

R0002

Large Cell

$149.99

Frequently Asked Questions.

The Pre-Filter needs to be replaced or cleaned every 6-12 months depending on the air quality of the installation space. The Cell will run for 2.5 years before it will need to be replaced. These time durations assume 24/7 continuous use. The purifier includes indicator lights that automatically notify the user when to replace the Cell or change the Pre-Filter. It is easy to replace the Pre-Filter and Cell in just a few minutes.

The Puraclenz purifier is warranted against original defects in materials and workmanship for a period of 2 years from date of purchase, when used for normal purposes in accordance with the User Guide. This warranty provides, at no cost to you, all parts necessary to ensure your purifier is in proper operating conduction during the warranty period. This warranty is subject to the Limited 2 Year Parts Warranty Terms and Conditions.

Models P3000, P1500 and P750 are powered by a standard USA electrical outlet (120V/60Hz) and only consume 15W of power. It includes a 6ft long power cord with 3 prong Type B USA plug.

Your purifier works most efficiently in a sealed environment – opening the windows can allow more pollutants to enter the air in your home, which means your machine will take longer to work.

For Additional Support.

ONLINE:

To help us address your inquiry as quickly as possible, please include the following in your email: Your name, contact number, product model or serial number.

PHONE:

1-833-360-PURA

EMAIL:

[email protected]

HELPLINE HOURS:

9:00am-5:00pm EST

Monday to Friday

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